Shipping policy

Shipping Policy for [ten-cha]

Order Processing Times

• After an order is placed, we’ll strive to get it ready for shipping within [7] business days.
• Please note that weekends and holidays may affect processing times.
• Orders received after 5 PM will be processed on the next business day.

Domestic and International Shipping Options

• Domestic Shipping:
  • We offer shipping within the UAE.
  • Estimated delivery times for domestic orders: [4] business days.
  • national and international holidays may change delivery times.
• International Shipping:
  • We ship to the following countries: [we don't ship internationally for now].
  • Estimated delivery times for international orders: [N/A] business days.
  • Any shipping restrictions laws globally may affect the number of days taken to deliver.

Shipping Costs

• Domestic shipping: 15AED unless order exceeds or is equal to 150AED then order is free
• International shipping: N/A

Return Policies

• Our return policy can be viewed on our website.

Payment Terms

• We accept Visa, Mastercard, American Express and Apple Pay

Updates and Adjustments

• Our shipping policy is a living document. We may update it periodically based on operational changes, new carriers, or supply chain considerations.